Shipping policy

Effective Date: 19th July 1967

At Shlok – The Fashion Mantra, we are committed to delivering your orders safely and efficiently. As a trusted family business serving customers since 19th July 1967, we strive to ensure a smooth and reliable shopping experience from the moment you place your order until it reaches your doorstep.

1. Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festive seasons, promotions, or high-demand periods, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India through reliable courier partners.

For international shipping inquiries, please contact our customer support team before placing your order.

3. Delivery Time

Estimated delivery timelines are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, we may offer free shipping on eligible orders or promotional campaigns.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via email, SMS, or WhatsApp (where available), allowing you to monitor your shipment.

6. Delivery Attempts

Our courier partners will make delivery attempts as per their standard policy. If delivery cannot be completed due to an incorrect address, unavailable recipient, or other customer-related reasons, additional shipping charges may apply for re-delivery.

7. Incorrect Shipping Information

Please ensure that your shipping address, contact number, and other delivery details are accurate before placing your order.

Shlok shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

Do not accept the package if it is visibly damaged.
If accepted, report the issue to our customer support team within 48 hours of delivery.
Please provide clear photographs of the package and product for verification.

We will review the issue and arrange an appropriate resolution in accordance with our Return & Refund Policy.

9. Delays Beyond Our Control

While we make every effort to deliver orders on time, delays may occur due to:

Natural disasters
Extreme weather conditions
Government restrictions
Public holidays
Transportation disruptions
Courier partner delays

In such cases, we appreciate your patience and understanding.

10. Order Cancellation Before Shipment

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and will be subject to our Return & Refund Policy.