Privacy policy

Privacy Policy

Effective Date: 19th July 1967

At Shlok – The Fashion Mantra, your privacy is important to us. For over five decades, we have built our reputation on trust, honesty, and long-lasting relationships with our customers. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information when you interact with our website:

Full Name
Email Address
Phone Number
Shipping and Billing Address
Payment Information (processed securely through trusted payment gateways)
Order History
IP Address, Browser Type, Device Information, and Website Usage Data

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver products to your address
Communicate order updates and customer support
Respond to your inquiries
Improve our website, products, and services
Send promotional offers and updates (only if you choose to receive them)
Prevent fraud and maintain website security
Comply with legal and regulatory requirements

3. Payment Security

We do not store your complete payment or card details on our servers. All online payments are processed securely through trusted third-party payment providers using industry-standard security measures.

4. Cookies

Our website may use cookies and similar technologies to:

Improve website performance
Remember your preferences
Analyze website traffic and user behavior
Enhance your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may only be shared with trusted service providers such as:

Payment gateway providers
Shipping and delivery partners
Technology and website service providers
Government or legal authorities when required by law

These partners are authorized to use your information only to provide services on our behalf.

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Update your contact details
Request deletion of your personal data, subject to applicable legal obligations
Opt out of receiving promotional communications at any time

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing any personal information.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality. Any updates will be posted on this page with the revised effective date.