Refund policy

Effective Date: 19th July 1967

At Shlok – The Fashion Mantra, customer satisfaction has always been at the heart of everything we do. As a family business serving customers since 19th July 1967, we are committed to providing high-quality products and a pleasant shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

Products may be returned if:

The item is damaged, defective, or incorrect at the time of delivery.
The return request is made within 7 days of receiving the order.
The product is unused, unwashed, unworn, and in its original condition.
All original tags, labels, packaging, and invoice are included.

2. Items Not Eligible for Return

For hygiene and quality reasons, the following items cannot be returned or exchanged unless they are damaged or defective:

Innerwear and undergarments
Altered or customized garments
Gift cards or vouchers
Products marked as "Final Sale" or "Non-Returnable"

3. How to Request a Return

To initiate a return:

Contact our customer support team within 7 days of receiving your order.
Share your order number along with clear photos if the product is damaged or incorrect.
Our team will review your request and provide return instructions.

Returns sent without prior approval may not be accepted.

4. Refund Process

Once the returned product is received and inspected:

If approved, your refund will be processed within 5–7 business days.
Refunds will be issued to the original payment method used during purchase.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

5. Exchange Policy

We are happy to offer exchanges for eligible products, subject to stock availability. If your preferred size or product is unavailable, you may choose another product of equal value or receive a refund, as applicable.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with supporting photographs. We will arrange a replacement or refund after verification.

7. Shipping Charges

If the return is due to our error (wrong, damaged, or defective product), return shipping charges will be borne by Shlok.
For all other eligible returns, shipping charges may be deducted from the refund amount, where applicable.

8. Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be treated under this Return & Refund Policy.